Thank you for shopping with Lurena! This Shipping Policy outlines the details of our shipping procedures to ensure a smooth and satisfactory shopping experience.

1. Shipping Areas

• Domestic Shipping: We ship to all locations within Pakistan. For international shipping inquiries, please contact us directly at [email protected].

2. Shipping Costs

• Standard Shipping: Shipping costs are calculated based on the weight of your order and the delivery location. You will see the shipping cost at checkout before you finalize your purchase.
• Free Shipping: We offer free shipping on orders over 1200 PKR. This offer may vary depending on promotions or specific product categories.

3. Processing Time

• Order Processing: Orders are processed within 3-5 business days from the date of purchase. Orders placed on weekends or holidays will be processed on the next business day.
• Order Confirmation: Once your order is processed, you will receive a confirmation email with a tracking number (if applicable).

4. Delivery Times

• Estimated Delivery Time: Delivery times vary based on the delivery location. Generally, you can expect your order to arrive within 7 to 10 business days after processing.
• Delivery Delays: While we strive to meet delivery estimates, unforeseen circumstances may cause delays. We will notify you of any significant delays as soon as possible.

5. Shipping Methods

• Courier Services: We use reputable courier services to ensure reliable delivery. Our courier partners include TCS, Leopards Courier, etc.
• Shipping Restrictions: Some remote or rural areas may experience longer delivery times or additional shipping charges. We will inform you if your delivery falls into this category.

6. Order Tracking

• Tracking Information: Once your order has been dispatched, you will receive an email with a tracking number and a link to track your shipment.
• Tracking Issues: If you encounter any issues with tracking your order, please contact us at  [email protected] for assistance.

7. Delivery Address

• Accuracy of Address: Please ensure that your delivery address is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided.
• Address Changes: If you need to change your delivery address after placing an order, please contact us immediately at  [email protected]. We can only accommodate address changes if the order has not yet been processed or dispatched.

8. Delivery Confirmation

• Receipt of Goods: Upon delivery, please inspect your order to ensure that it is complete and in good condition. If you receive a damaged or incorrect item, please contact us within 15 days of receipt to arrange for a return or exchange.

9. Return Shipping

• Return Shipping Costs: If you need to return an item, you will be responsible for the return shipping costs unless the item is defective or incorrect.

10. Contact Us

If you have any questions or concerns about our shipping policy or your order, please contact us:

• Email:  [email protected]

Thank you for choosing Lurena. We appreciate your business and are committed to providing you with the best possible shopping experience.